For high-value items, we use insured and tracked postage services to ensure the safety and security of your purchase. You will receive a tracking number once your item has been shipped, and you can monitor its progress until it reaches you. For any concerns, please contact our customer service team.

We purchase a variety of gold jewellery for the scrap value of the metals, including rings, necklaces, bracelets, and earrings. Our team will evaluate the gold content and condition of the items to offer you a fair price based on the current market value. Visit our Queenstown store for an assessment.

Yes, you can return an item for an exchange or credit note within 30 days of purchase if you change your mind, provided it is in its original condition and packaging. Custom or personalized items are not eligible for returns. To initiate a return, please contact our customer service team at info@vujewellers.com.

Yes we do! Bring in your treasures and our expert team can evaluate your jewellery for insurance purposes. It will also be assessed to see if any repairs are required and given a full clean and polish.